Privacy Policy

Important notice

As of 26th May 2012 the "Cookie Law" or rather the Directive on Privacy and Electronic Communications will require that all websites obtain consent from users. We are currently looking into ways that our site can let you enable and disable cookies easily but in the meantime please read the section at the bottom of this page for more information about why and how we use cookies on our website.

Use of Personal Data

You will be bound by the Company’s privacy policy which is set out below:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998).

We collect information about you for 2 reasons: to process your order and to provide you with the best possible service, relevant to you.

We will not e-mail you in the future for anything unrelated to this current visit, unless you have given us your consent.

We will give you the chance to unsubscribe from any marketing email from us, should you wish to do so.

The type of information we will collect about you may include: Your name, address, phone number, email address, your order details. These will be kept on file purely so that we can deliver the best possible service, and will not be given to any third party.

We ask for your Credit/debit card details on payment of your order, and these are securely sent to our payment portal to process payment. At no point do we record these details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with the law and your protection. We may use technology to track how visitors use our site. This can include using a "cookie". More details on this are at the bottom of the page.

About Cookies & How We Use Them

A cookie is a tiny text file that records actions that you make on a website. All transactional/ ecommerce sites require these so that you are able to "Add" items to shopping carts that remain there throughout the duration of your visit. This allows you to add multiple different products in one visit and purchase once your browsing is complete, should you wish to do so. We do not collect personal data from these and they are only used in order to make your shopping experience more convenient and enjoyable.

As well as these we use other cookies that improve our website so that it is more user friendly, contains richer content for you and offers a more relevant experience to you as an individual and valued customer. For example, cookies that "remember" you from previous visits to our sites so that we can offer you relevant products and automatically sign you in to your account on reaching the site; also cookies that allow "streaming" from other sites and enable us to play videos and display twitter feeds direct from our accounts on various well known social media platforms. In addition to these, we also use cookies to monitor certain performance statistics, i.e. what search term brought you to our website, whether you are on a PC or mobile device, how long you stayed on our site etc. We solely use these for the purpose of improving our service and understanding our customers on a intentions on a larger scale, so that we can work towards improving our site and making sure that we deliver the best service.

Please note: Certain areas of the website and certain functions will not be available to you as a result of disabling your cookies. We assure you that under no certain circumstances do we collect and access any personal information or use this for any other means than to improve your visit to our site. We hope that you understand the information provided above.

For any questions please email us at: info@thewinecellar.wine or call us direct on 01525 292500 and we will be sure to answer any concerns on the matter.